H.W. Andrews (24r.co.uk)

Electro Mechanical Engineers, Specializing in Glass Machinery 

Company Policies

The polocies listed below apply to all online shops and websites owned or operated  by H.W.Andrews(24r.co.uk) including www.Engineers-supplies.com

1) Privacy

    We do not store credit card details nor do we share customer details with any 3rd parties

    We do not share any customer information with third parties other than what is required to complete transactions

2) Delivery 
     Stock items are dispatched within 1-3 days of receipt of payment non-stock items are dispatched within 1-3 days of receipt of goods at our warehouse
    Goods are dispatched by one of the following methods, Bonafide Couriers , Post or our own transport

3) Refunds, Returns & Order Cancelations
     Stock items can be returned for a full refund up to 30 days from the date of purchase, providing the item has not been used and its packaging has not been damaged.
     Faulty goods and goods that develop faults can be returned at any time for repair or replacement within the items guarantee period.
     Items which develop faults outside the manufacturer’s warranty will be dealt with on a case to case basis.